Privacy Policy

1. Introduction

Welcome to Qzens Mobilya (“Qzens,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us.

2. Data Controller

The data controller for your personal data is:

Qzens Mobilya
Address: Akçakale St. 27/8-9, Siteler, Altındağ ANKARA / TÜRKİYE
Email: contact@qzens.com
Phone: +90 312 353 85 49

3. Data We Collect

• Personal Data: Name, email address, phone number, delivery address, and payment information (when placing orders).
• Technical Data: IP address, browser type, device information, and browsing behavior (collected via cookies and analytics tools).
• Communication Data: Emails, messages, or inquiries you send to us.

4. How We Use Your Data

• To process and deliver your orders.
• To respond to your inquiries or complaints.
• To send promotional offers, with your consent.
• To improve our website functionality and services.
• To comply with legal obligations.

5. Legal Basis for Processing

• Consent: For marketing communications or non-essential cookies.
• Contractual Necessity: To fulfill your order or provide requested services.
• Legal Obligations: Compliance with tax, accounting, and other laws.
• Legitimate Interest: To improve user experience and website performance.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law. For example:

• Order data: Retained for 10 years for legal purposes.
• Marketing data: Retained until you withdraw your consent.

7. Data Sharing

We may share your personal data with:

• Service Providers: Payment processors, delivery companies, and IT service providers.
• Legal Authorities: When required to comply with the law.
• Analytics Providers: Such as Google Analytics (data anonymized).

8. Your Rights

Under GDPR and KVKK, you have the following rights:

• Access your data.
• Rectify inaccurate data.
• Erase your data under certain conditions.
• Restrict or object to processing.
• Withdraw consent for marketing at any time.

To exercise your rights, please contact us at contact@qzens.com.

9. Security Measures

We use technical and organizational measures to protect your data, including encryption, firewalls, and secure servers.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you via email.

11. Contact Us

For any privacy concerns, please contact us at:

Qzens Mobilya
Email: contact@qzens.com
Phone: +90 (312) 514 53 04